buypack Store Return & Refund Policy

Return Window

At buypack Store, we want you to feel confident in every purchase, and we stand behind the quality of the products we ship to customers across the United States. You may request a return within 30 days of the delivery date, provided the item is unused, unopened, and in its original resalable condition. Where applicable, all original product tags must remain attached, and the original packaging must be fully intact. If an item arrives damaged, defective, or materially different from its description, it remains eligible for return regardless of the return window, and we will make it right.

The following items cannot be returned:

• Final sale items (clearly identified as final sale at the time of checkout)
• Personal care, hygiene, and intimate apparel items that have been opened or partially used
• Intimate apparel, swimwear, and undergarments
• Digital download codes, e-gift cards, and physical gift cards
• Items damaged as a result of customer misuse, improper storage, or failure to follow the product handling instructions provided
• Items sent back after the 30-day return window without prior written authorization from buypack Store support

How to Initiate a Return

1. Send an email to our support team at [email protected] that includes your full order number, the specific item(s) you would like to return, and a brief explanation of the reason. If your return involves damage or a defect, please attach clear photographs of the affected items and their packaging with your initial request.
2. Our team will review your request and provide a valid Return Merchandise Authorization (RMA) number within one business day, together with return shipping instructions where applicable.
3. Carefully pack the item(s) you are returning so they are protected during transit, and write the issued RMA number clearly and legibly on the outside of the shipping package. Please do not write on or mark the original product packaging itself.
4. Send the package to the return address included in your RMA confirmation email, using a shipping method that provides tracking.

Packages that arrive without a valid, active RMA number may be refused on receipt or may encounter substantial processing delays. buypack Store cannot be held responsible for return packages that are lost or stolen when shipped without a valid RMA.

Refund Processing

Once buypack Store receives and inspects your returned item, approved refunds are issued to your original payment method within 3–5 business days. For approved damage or defect claims where valid photo proof was provided upfront, refunds are issued within 1–2 business days of claim approval. Depending on your bank or card issuer's processing times, please allow an additional 5–10 business days for the refunded amount to appear on your statement.

Original shipping charges are not refundable unless the return results from an error on our part, such as shipping an incorrect or damaged item. buypack Store issues all refunds directly to the original payment method used at checkout; store credit will be provided only when the customer explicitly requests it at the time of the return.

Damaged or Incorrect Items

If your order arrives damaged, includes incorrect items, or does not match its description, please contact us within 7 days of delivery with clear photos of the issue, your order number, and a description of the problem. We will arrange a replacement of the correct item or issue a full refund at no additional cost to you, and we will cover all return shipping fees associated with sending back the affected item.

Return Shipping Costs

Customers are responsible for standard return shipping costs unless the item being returned is defective, was damaged in transit, or the issue stems from an error made by buypack Store. For standard returns, a prepaid return shipping label is available with a $7.95 deduction from your total refund amount.

For any return caused by a buypack Store error — including incorrect items, shipping damage, or items that arrive defective — we cover 100% of return shipping costs, with no deductions from your refund.